"Solving pain points in the customer journey"

Toronto played the backdrop to a Project Reconnect session around some of the most calamitous brand disasters in 2016 and how marketing can help brands bounce back and restore trust. Find out more about #brandfail @WFAReconnect here.

In this video, senior marketers share their thoughts on customer-centricity: David Wheldon (RBS), Domitille Doat (Danone), Julie Chan (Pfizer), Jon Wilkins (Karmarama) and Paul Kemp-Robertson (Contagious).

For the highlights at Global Marketer Week 2017 in Toronto, visit www.wfanet.org/toronto.